Privacy Policy
1. Information We Collect
We may collect the following types of information when you engage with us:
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Contact details (name, phone number, email address, property address).
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Booking details (type of service, frequency, special requests).
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Payment information (processed securely through third-party providers).
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Any other information you choose to provide for the delivery of our services.
2. How We Use Your Information
We use your personal information to:
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Provide and manage cleaning services you have requested.
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Contact you about bookings, quotes, and service updates.
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Process payments and issue invoices.
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Improve our services and customer experience.
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Comply with legal obligations if required.
3. Data Storage and Security
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Your information is stored securely and only accessed by authorised staff.
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We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
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Payment details are not stored by Cleaning Secrets and are handled by trusted third-party payment processors.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited information only when:
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Required by law or regulation.
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Necessary with third-party providers (e.g., payment processors) to complete a service.
5. Your Rights
Under the New Zealand Privacy Act, you have the right to:
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Access the personal information we hold about you.
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Request correction of any inaccurate information.
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Withdraw consent to marketing communications at any time.
6. Cookies and Website Use
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Our website may use cookies to improve browsing experience. These do not collect personal data unless you choose to provide it via forms.
7. Contact Us
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If you have any questions about this Privacy Policy or how your information is handled, please contact us:
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Cleaning Secrets – Christchurch, NZ
hello@cleaningsecrets.co.nz
(021) 166-3923
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